Determine the degree of maturity of your digitization of customer management.


If you would like to know how well your company is doing in digitizing sales, marketing and customer service, just use our digitization check. It’s a quick and uncomplicated way to receive not only an overview of the current status but also an individualized digitization goal for your company.

The basis for the evaluation and objective setting consists of concrete examples that reflect the state of developments and provide your company with sustainable added value.

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CURRENT STATUS

OBJECTIVE STATUS

These examples are oriented around customers’ points of contact with your company. This allows us to demonstrate the extent of your sphere of activity along the length of the customer journey.

Management-led prioritizing of each sphere of activity yields a catalog of initial measures for your company’s digitization offensive.

This is how we proceed:

  1. Initial talk to help us understand your company, products and employees
  2. Preparation of the questionnaires
  3. Individual interviews with the company management, the managers of sales, marketing and customer service, and experts in these fields
  4. Preparation of the results
  5. Presentation and discussion of the results
  6. Initial recommendations for action and road map development

Services of the Digitization Check:


  • Introductory interview: phone interview with the company management and/or sales management about the company, its business model, sales structures, etc. (approx. one hour)
  • Preparation of the interviews
  • Two consultants conduct individual interviews (personal appointments) lasting approximately two hours (on a single day) with the management of the company, sales, marketing and customer service as well as experts
  • Evaluation of the results and development of spheres of activity and priorities
  • Presentation of the results on location (approx. 2 to 3 hours)
  • Results as a PDF report


Package price: EUR 7,500 net

Costs for travel and consumables not included.

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Do you have any Questions?

Then let us advise you individually by Stefan Ruffertshöfer.

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