Digital maturity in customer management

If you would like to know how well your company is doing in digitizing sales, marketing and customer service, just use our digitization check. It’s a quick and uncomplicated way to receive not only an overview of the current status but also an individualized digitization goal for your company.

The digitization check takes a holistic approach to customer management along the customer journey. It was developed in cooperation with the Ansbach University of Applied Sciences.

A careful analysis of the current situation and the joint definition of the digitization goals will result in new business opportunities for your company.

A digital roadmap makes it possible to quickly and specifically increase the level of digital maturity.



This is how we proceed:

  1. Initial talk to help us understand your company, products and employees
  2. Preparation of the questionnaires
  3. Individual interviews with the company management, the managers of sales, marketing and customer service, and experts in these fields
  4. Preparation of the results
    • Current state of digital maturity
    • Focus-points along the customer journey
    • Fields of action according to priorities
    • Translate measures into digital roadmap
  5. Presentation and discussion of the results
  6. Initial recommendations for action and road map development

Scope of services Digitization Check:

  • Introductory interview: phone interview with the company management and/or sales management about the company, its business model, sales structures, etc. (approx. one hour)
  • Preparation of the interviews
  • Two consultants conduct individual interviews (personal appointments) lasting approximately two hours (on a single day) with the management of the company, sales, marketing and customer service as well as experts
  • Evaluation of the results and development of spheres of activity and priorities
  • Presentation of the results on location (approx. 2 to 3 hours)
  • Results as a PDF report

You have questions about the Digitization Check?

Feel free to contact us and let us advise you individually and personally. We look forward to your call!

+49 911 99987-0