Drawing upon years of experience in successful Software as a Service (SaaS) projects, curexus offers you strong expertise in CRM OnDemand solutions. Our path to cloud expertise lead as from being one of the first Oracle SaaS-Partner to Oracle CRM OnDemand and Microsoft Dynamics CRM Online to salesforce.com, the leading innovator of the industry. Hence, you can benefit from our experience gained in a full range of complex, multinational projects as well as from experience gained in implementing tailor-made, local CRM OnDemand solutions.
The „customer company“
Salesforce.com-based CRM solutions consequently place the customer in the center of attention by making use of all available channels that customers, partners and even products can use. Hence, it is not necessarily the cloud itself that is in the focus, but rather the multifaceted communication possibilities available for linking-up all parties involved in the communication process. Thereby you attain an intensive dialogue and interaction with your customers over all conceivable communication channels. This makes it possible for you to react much faster to customer needs and to market conditions – a clear competitive advantage. Today, this development is headed with Social CRM and calls for dealing with organizational and cultural changes coming along with such a consistent focus. Therefore curexus offers you – in addition to project methods and CRM competence – also consulting in “Social Business Relations” as a strong additional foundation. Thereby you can define your individual path to consistent customer orientation across all channels.
Close more deals in less time – Sales Cloud
Professional sales force automation assists your sales staff in many aspects of daily business. In addition to classic contact and opportunity management, sales cloud increasingly brings mobility to the fore. Your employees can have access to all relevant information everywhere and at any time. While in direct dialogue with your clients, this enables your sales staff to react considerably faster and to the given context. Furthermore, available experts within your company will be linked-up in order to identify and integrate them faster in the sales process. This leads to a considerably accelerated sales process which can be adapted to your respective business dynamics. Teamwork and mobility lead to more closed deals in less time.
Customer service across all channels – Service Cloud
Outstanding customer service increases customer satisfaction and generates loyal customers. The service cloud makes communication with your customers across all channels possible. Hence, your customers select their preferred communication channel which can be a social network or your custom-designed community. Your service staff can quickly look up relevant answers in a knowledge data base and reply to service requests in less time. Or you make this knowledge available directly to your customers and make it possible for your customers to participate in the exchange of knowledge. This flexibility and customer proximity offers your service department enough space for creating a highly satisfied customer basis.
Effective marketing campaigns – Marketing Cloud
Planning and realizing marketing campaigns has become considerably more complex because of the immense variety of communication channels and because of the customers’ possibility to generate own content in social networks. The marketing cloud enables you to listen to their concerns and to identify suitable channels and target groups. Publish your content targeted across relevant channels and measure the response. Thus you can design, implement and constantly monitor your individual campaign with the marketing cloud.
Tailor-made solutions and add-ons – Cloud Platform
The salesforce platform offers the possibility to meet individual challenges with individual solutions. The salesforce appexchange platform offers more than 1,800 pre-built apps that are ready-to-use in your salesforce environment. Alternatively, the salesforce platform service make it possible to develop own applications following your ideas. These applications can be made available for mobile use also. The salesforce cloud platform offers you the possibility to participate in innovative ideas very quickly and flexibly or to realize your ideas fast and effectively.