Microsoft Dynamics® CRM is the software solution for professional customer management that enables you to improve your marketing efficiency and sales output, as well as to optimize your customer service interactions. Your employees get direct access to comprehensive customer data via the Microsoft Outlook® environment, which increases user acceptance and leads to better and faster results.
Microsoft Dynamics CRM
Marketing: Get better results
Improve your organization’s marketing effectiveness with Microsoft Dynamics CRM Online. Provide marketing professionals with flexible segmentation tools, simplified campaign management capabilities, intuitive response tracking, and insightful analytics to improve your marketing effectiveness.
Sales: Help salespeople close more deals
Spend more time selling and less time on administrative tasks with Microsoft Dynamics CRM Online. Take advantage of full lead-to-cash visibility, lead and opportunity tracking, streamlined approvals, and real-time sales forecasts to drive increased sales output and higher close rates.
Customer service: Create lifetime customers with attentive service
Provide compelling customer service experiences that build customer loyalty with Microsoft Dynamics CRM Online. Empower your people with tools that simplify case management, streamline escalations, improve knowledge sharing, and enable more effective account management - all while helping to contain service costs.
Extended CRM: Optimize business relations
Use the inherent flexibility and extensibility of Microsoft Dynamics CRM Online to maximize the value of all your relationships. Quickly create custom business applications and industry solutions without compromising on capabilities, budget, or delivery time - right from within Microsoft Dynamics CRM Online.
Highlights of Microsoft Dynamics CRM
- Integration in Microsoft Outlook
- Online and offline clients
- Integrated document management
- Multiple languages and currencies possible
- Role-based GUI
- Up to date and transparent business data at your fingertips
- Integrated workflow module
- Fast implementation, quick introduction, low investment cost
- Easily extended to an xRM-System
- Server or hosting solution
- Buy or lease licenses
- ERP-CRM interfaces