Industry Expertise

Because of our years of experience in CRM consulting, we understand the needs of different industries and can develop exactly the right industry-oriented CRM solutions for your business.

Here is an overview of our core competencies in specific sectors:

Industry and high-tech

  • Efficient customer support with integrated escalation management
  • Simple and quick offer and bid preparation with integrated product configuration
  • Structured customer development
  • Efficient sales force management
  • Continuous asset management
  • Continuous quality management
  • Structured complaints management
  • Detailed profile data management
  • Integration of complex external product configurations
  • Administration of different proposal options, e.g. by integrating Microsoft Sharepoint (document versioning)

Financial services

  • Customer management and event-oriented marketing based on a life-cycle model
  • Customer segmentation using a computer-based customer evaluation
  • Fund management using a market value evaluation of the corresponding product portfolio
  • Investment management
  • Segmented product portfolio management

Health care

  • Continuous tour planning
  • Creation of daily contact and visit reports
  • Efficient expense management
  • Drug sample administration
  • Area management

Logistics

  • Uniform customer and contact data
  • Independent customer evaluation
  • Consistent service management
  • Comprehensive campaign management
  • Transparent offer tracking

Associations and nonprofit organizations (NPOs)

  • Administration and Community Management of members, donators, employees and further stakeholder
  • Definition of fundraising processes
  • Fundraising
  • Event- & Project Management
  • Multi-Channel Marketing (E-Mail, Mobile, Social)
  • Marketing Automation
  • Social Media Monitoring
  • Data Quality Management
 

curexus GmbH

Your CRM-Partner from Strategy to IT.