Core Competence CRM

As a long-time CRM service provider, curexus is very familiar with the optimization of customer-oriented management. It is based on three essential elements: a customer-oriented business culture; the CRM strategy and processes; and the right CRM software and IT infrastructure supporting these processes. Customers’ individual needs and the thorough and rigorous definition of processes related to those needs as well as the transparent definition of CRM-processes are the foundations upon which the best customer-oriented management systems are built. curexus also applies the same expertise in support of its customers’ CRM implementation, IT infrastructure, and systems support and operation.

CRM Expertise & IT Competence from A to Z:

CRM Strategy & Business Processes

  • CRM audits
  • CRM strategy consulting
  • CRM business process management
  • CRM performance management

CRM System Competencies

  • CRM system evaluations
  • The process-oriented selection of CRM systems

CRM System Implementation

  • CRM system design
  • CRM system configuration and testing
  • CRM analysis and reporting
  • Interface design and planning
  • System integration
  • Rollout management

IT Service & Data Management

  • IT service management
  • Database management
  • IT infrastructure management
  • License management
  • IT operation & application support
  • Data quality management

Methodologies

  • Project management
  • Change management and training
  • Continuous process management
  • IT Infrastructure Library (ITIL)
 

curexus GmbH

Your CRM-Partner from Strategy to IT.
curexus Leistungsportfolio